<h2>Refund Policy</h2>

<p><strong>Last Updated: August 12, 2026</strong></p>

<p>Cool Marketing Software is operated by <strong>Tam Yam Inc. d/b/a Cool Marketing Software</strong>. We want our customers to be satisfied with their software purchases and encourage customers to contact us if they experience a technical problem or need assistance using one of our products.</p>

<h3>Digital Software Products</h3>

<p>Our products are digitally delivered software products. After purchase, customers receive access to download and/or activate the software they purchased.</p>

<p>Because software is delivered electronically, we encourage customers to review the product description, system requirements, features, and available trial or demonstration versions before purchasing.</p>

<h3>30-Day Refund Policy</h3>

<p>Unless otherwise stated on the applicable product page, customers may request a refund within <strong>30 days of the original purchase date</strong>.</p>

<p>To request a refund, contact us at <strong>info@coolmarketingsoftware.com</strong> and include:</p>

<ul>
<li>Your name</li>
<li>Email address used for the purchase</li>
<li>Product purchased</li>
<li>Order or transaction number, if available</li>
<li>Reason for requesting the refund</li>
</ul>

<p>We may first offer reasonable technical assistance when a refund request involves a software installation, activation, or functionality issue.</p>

<p>Approved refunds will be returned through the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.</p>

<h3>Refund Limitations</h3>

<p>Refund requests submitted more than 30 days after the original purchase date generally will not be eligible for a refund, except where otherwise required by applicable law.</p>

<p>We reserve the right to deny refund requests involving fraud, abuse of the refund policy, unauthorized use or distribution of our software, repeated purchases and refund requests for the same product, or other misuse of our products or services.</p>

<p>Nothing in this policy limits any refund, cancellation, or other consumer rights that cannot legally be waived under applicable law.</p>

<h3>Software Compatibility</h3>

<p>Customers are responsible for reviewing the system requirements and compatibility information provided for a product before purchasing.</p>

<p>If you experience difficulty installing or operating our software on a supported system, please contact us so that we can provide reasonable technical assistance.</p>

<h3>Third-Party Websites and Services</h3>

<p>Some Cool Marketing Software products are designed to assist customers with managing advertising or other activities on supported websites and online platforms.</p>

<p>Unless specifically identified as a website owned and operated by Tam Yam Inc., third-party websites and services are outside our control. Their features, availability, policies, fees, technical requirements, and terms of service may change.</p>

<p>A change made by a third-party website or service does not automatically qualify a software purchase for a refund. However, refund requests submitted within the applicable refund period will be considered in accordance with this policy.</p>

<h3>Payment Processing</h3>

<p>Purchases may be processed by an authorized third-party payment provider or Merchant of Record. Refunds may therefore be subject to the processing procedures and timelines of the payment provider handling the transaction.</p>

<p>If a payment provider or applicable law provides the customer with additional refund or consumer rights, those rights will apply.</p>

<h3>Contact Us</h3>

<p>
<strong>Tam Yam Inc. d/b/a Cool Marketing Software</strong><br>
1314 E. Las Olas Blvd. #142<br>
Fort Lauderdale, FL 33301<br>
United States
</p>

<p>
<strong>Email:</strong> info@coolmarketingsoftware.com<br>
<strong>Website:</strong> CoolMarketingSoftware.com
</p>